We want you to love our products as much as we do. Each item we ship has passed our rigorous Quality Control inspections. Our warranties ensure a fantastic experience and total peace of mind. Most items sold by Usnighthawk are covered by comprehensive product warranties. Please review our Warranty Exemptions and Notes if your item is not covered.

1-Year Warranty

Customers who purchase from Usnighthawk are guaranteed a 12-month free repair warranty.

Classification of Warranty

  • Non-Human Damage:
    We provide a 1-year warranty starting from the purchase date. Within this period, buyers can return items for repairs. Buyers cover shipping fees for sending the item back; we cover the shipping fees for the repaired item back to the buyer.
  • Man-Made Damage:
    1. If you need to replace parts due to man-made damage, you are responsible for extra replacement parts, repair service costs, and two-way delivery freight.
    2. If the product is unusable due to man-made damage, we do not cover repair costs or shipping fees.

What is Man-Made Damage?

Man-made damage includes damage caused by improper handling, environmental factors, or modifications, as opposed to performance failures of the product.

Examples of Man-Made Damage:

  • Broken screen due to improper use or protection.
  • Water damage or unworkability from long-term immersion.
  • Problems from unauthorized disassembly.
  • Issues from exposure to high temperatures, strong magnetism, or excessive pressure.
  • Software changes or updates made by the user void the guarantee.

Please send a clear picture of the outer packaging, with all shipping labels visible, and the item received (if applicable).

Possible Solutions:

  • Missing Item: We will resend the missing item/accessory for free within the warranty period.
  • Wrong Item Shipped: We will either refund you in full or dispatch an alternative item (if applicable and available).

We are committed to ensuring you love our products as much as we do. Please contact us if you encounter any issues:

Working Hours: Monday to Friday, 9 AM to 6 PM UTC +8
Email: [email protected]